FAQ (20)

How long do you provide support for a specific version of your product?

Created by Alsabana Sahubarali, Modified on Wed, 8 Oct, 2025 at 5:22 AM by Alsabana Sahubarali
ISIS Xpress is reporting that no scanners are found. But, my device is connected and running. What could cause this?

Created by Alsabana Sahubarali, Modified on Wed, 8 Oct, 2025 at 5:22 AM by Alsabana Sahubarali
How do I apply a new license to an existing PrizmDoc instance?

Created by Alsabana Sahubarali, Modified on Wed, 8 Oct, 2025 at 5:22 AM by Alsabana Sahubarali
Preserve Annotation Markup after Upgrade

Created by Alsabana Sahubarali, Modified on Wed, 8 Oct, 2025 at 5:22 AM by Alsabana Sahubarali
In FormAssist / FormSuite, how are forms matched?

Created by Alsabana Sahubarali, Modified on Wed, 8 Oct, 2025 at 5:22 AM by Alsabana Sahubarali
How can I transfer sensitive files securely to Accusoft support?

Created by Alsabana Sahubarali, Modified on Wed, 8 Oct, 2025 at 5:22 AM by Alsabana Sahubarali
I have an SDK application on my server and every time I run my application it hangs and stops responding. What could be the issue?

Created by Alsabana Sahubarali, Modified on Wed, 8 Oct, 2025 at 5:23 AM by Alsabana Sahubarali
How can I access my older support tickets

Created by Alsabana Sahubarali, Modified on Wed, 8 Oct, 2025 at 5:23 AM by Alsabana Sahubarali
What products offered by Accusoft support .NET Core/Linux?

Created by Alsabana Sahubarali, Modified on Wed, 8 Oct, 2025 at 5:23 AM by Alsabana Sahubarali
Accusoft Products with PDF Portfolio Support

Created by Alsabana Sahubarali, Modified on Wed, 8 Oct, 2025 at 5:23 AM by Alsabana Sahubarali